Cancellation Policy

Last updated: [DATE]

🇺🇸 English 🇷🇺 Русский 🇪🇸 Español

Standard Refund Policy

14+ days

Full refund

More than 14 days before check-in

7–14 days

50% refund

Between 7 and 14 days before check-in

< 7 days

No refund

Less than 7 days before check-in

How to Cancel

Contact us at: [EMAIL] or WhatsApp: [PHONE].
Provide your booking number and reason for cancellation.
Refunds are processed within [X] business days via the original payment method.

Force Majeure

In force majeure events (natural disasters, pandemic), Joy Nativo will assess each case individually and may offer rebooking or a full refund.

Host Cancellations

If a host cancels a confirmed booking, the traveler receives a full refund.
Hosts who repeatedly cancel may be removed from the platform.